Shipping & Refund Policy

FREE DOMESTIC SHIPPING ON ORDERS OVER $200.99! Only online orders $200.99+ (after discount before tax) inside the US are valid for free shipping. Free shipping will be an option when selecting your shipping method, with a valid purchase. Free shipping valid for most of the 48 continuous U.S. States, No Guam, U.S. Virgin Islands, Puerto Rico, Hawaii, Alaska and APO/DPO/FPO/Other U.S Military Addresses. 

INTERNATIONAL: We do not offer international. Orders placed with international shipping will be canceled and refunded. International Customers may call for help with finding a local-distributor. 

ORDERS: All orders have a processing time of 24 to 72 business hours. However, most orders will be shipped within 48 hours. Orders will ship via our reliable shipping carriers with signature required upon delivery with photo ID showing 21 and up per Federal Laws. All shipping methods are in business days (Monday-Friday). Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.  
Please Note: We do not process orders on weekends and all Federal holidays! Your order will continue processing the following business day.  

Required Adult Signature Service: In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. If the package is returned because no one is available to sign for the package we will process a refund minus a 15% restocking fee and shipping cost.

Shipping carriers: We have a reliable shipping network that uses regional local carriers to delivery your packages. Errors and delays caused by or as a result of the regional carriers are not the responsibility of Air Barr. We do not provide refunds or reship if the package is lost/stolen or damaged but we do have route package protection for situations like this once it is not removed from the order. Also any packages returned by the carrier will receive a refund minus a 15% restocking fee and shipping cost.

 Carrier Delivery Handling Timelines: After the processing period of 24 to 72 business hours, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment and carrier delivery times vary on what part of the country you are located in.

Estimated carrier delivery times

  • Western Half of the US: 3-7 business days in transit
  • Eastern Half of the US:  11-18 business days in transit 

 

LOST OR STOLEN SHIPMENTS: We want to ensure excellent customer satisfaction and quality product delivered in a timely manner. We do know that things happen time to time that is why we now have Route insurance. In the event you did not pay for Route Insurance, feel free to call us at 1-720-515-6469 or email us at support@airbarr.shop.

ROUTE INSURANCE:

Marked As Delivered (Stolen) 

  • Issues can be approved no earlier than 3 and no later than 15 days from when it was marked delivered  
  • Orders over $500 USD require a police report 

 Stuck In Transit (Lost) 

  • Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date 

 Damaged 

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered. 

 What if my order never arrives or is stolen? 

  • To protect your order against loss or theft, add Route package protection at checkout. 
  • When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

 What if my order is damaged? 

  • To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 
  • When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 
  • If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Support@Mipod.com and we will be happy to work with you to remedy the situation. 

 How do I file a shipping issue for my lost, stolen or damaged order? 

  • If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 
  • You can also file a shipping issue on Route’s app or via the web here. https://claims.route.com/ 

 Does Route Protect cover stolen items? 

  • Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds. 

 What are Route’s terms and conditions? 

 Is Route a licensed insurance company? 

  • Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner. 
 

DAMAGED PACKAGE DURING TRANSIT: If your package arrives to you and your goods are damaged, immediately take a picture of the items and the invoice included in your package. To better accommodate you; please send our Customer Support Team an email with the pictures of the package included and we will reorder the damaged items for you. 

EXCHANGES & REFUND POLICY: If there is an issue with your purchase at airbarr.shop, you can call or email us, and we’ll guide you through our processes. Returns must be done within 30 days from the date you purchased it. Puffco products do not qualify for refunds or exchanges. 

REFUNDS: Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We highly suggest adding insurance to your package when shipping back to us.  

REFUND/EXCHANGE RESTRICTIONS: Unfortunately, there are certain items we can’t accept as a return due to FDA Regulation. 

  • Opened and used juice. 
  • Products that were not purchased on airbarr.shop
  • Opened and used devices/accessories. 
  • Shipping Fees 
  • Puffco products do not qualify for refunds or exchanges even if not opened
  • No refunds or exchanges on sample packs or bundle deals that are partially returned or opened
    You will be responsible for shipping the product back to us.  

When the returned items are received, a customer service representative will give you a call to clarify what items you would like to exchange for and place your order with you over the phone. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $80.  

AIR BARR Return Mailing Address is: 
Air Barr 
Attention: Returns 
4908 E McDowell Road 
Phoenix, Arizona 85008